Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: November 15, 2024

Introduction

Terra Sky Real Estate Brokerage (“we”, “our”, “the Company”) is committed to protecting your personal data in accordance with the data protection regulations of the United Arab Emirates.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website www.terraskyrealestate.com or engage with our real estate brokerage services.

2. Data We Collect

We may collect the following categories of personal data:

Personal Identification

  • Full name

  • Email address

  • Phone number

  • Nationality

Property-Related Information

  • Purchase preferences

  • Investment budget

  • Property requirements

Technical Data

  • IP address

  • Browser type

  • Device information

  • Cookie identifiers

Communication Data

  • Messages sent through contact forms

  • WhatsApp or email communication

  • Call inquiries

3. How We Collect Your Data

We collect data through:

  • Website forms

  • WhatsApp communication

  • Phone calls

  • Email inquiries

  • Cookies and tracking tools

  • Third-party platforms (Meta Ads, Google Ads, CRM tools)

4. Purpose of Data Use

We use your personal data for the following purposes:

Service Delivery

  • Providing real estate brokerage services

  • Sending property recommendations

  • Assisting with property transactions

Communication

  • Answering inquiries

  • Sending updates related to listings, launches, or investment opportunities

Marketing & Analytics

  • Advertising optimization

  • Audience measurement

  • Website performance improvements

Legal Compliance

  • Anti-fraud checks

  • RERA / DLD regulatory requirements

  • Tax and accounting obligations

5. Legal Basis

We process your data based on:

  • Your consent

  • Contractual necessity

  • Legitimate business interest

  • Compliance with UAE laws and regulatory bodies (RERA, DLD, DET)

6. Data Protection & Security

We employ industry-standard security protocols to protect your data, including:

  • Encrypted storage systems

  • Restricted access to staff only

  • Secure communication channels

  • Continuous monitoring against unauthorized access

7. Data Sharing

We may share your data only with:

  • UAE licensed developers

  • Payment processors (if applicable)

  • Legal authorities when required

  • CRM and communication tools (secure and reputable platforms)

We never sell your data.

8. International Transfers

Some of our service providers may operate outside the UAE.
All transfers are conducted under strict security and privacy safeguards.

9. Your Rights

You have the right to:

  • Request access to your data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Manage cookie preferences

10. Retention Period

We retain your data only for the time necessary to:

  • Provide services

  • Comply with UAE legal requirements

  • Maintain records for tax or regulatory purposes

Contact Us

For any questions or to exercise your rights:

Terra Sky Real Estate Brokerage
Citadel Tower, Marasi Drive, Business Bay, Dubai – UAE
Phone: +971 50 528 4343
Email: info@terra-sky.ae

12. Updates to This Privacy Policy

We may update this Policy periodically.
The latest version will always be available on this page.